Privacy Policy

Effective Date: 3 April 2026

1. Introduction

Wilson Pets Ltd ("we", "us", "our") is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Wilson Pets Ltd is the data controller responsible for your personal data.

Contact details:
Email: wilsonpets@outlook.com
Phone: 01387320662
Address: 42–44 High Street, Langholm, Dumfries & Galloway, DG13 0JH

3. Personal Data We Collect

We may collect and process the following types of personal data:

• Identity Data (name, title)

• Contact Data (billing address, delivery address, email address, telephone number)

• Financial Data (payment details – processed securely via third-party providers)

• Transaction Data (details of purchases)

• Technical Data (IP address, browser type, time zone, device information)

• Usage Data (how you use our website)

• Marketing and Communications Data (preferences in receiving marketing)

4. How We Collect Your Data

We collect data when you:

• Make a purchase

• Create an account

• Contact us

• Subscribe to marketing

• Browse our website (via cookies and tracking technologies)

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contract – to fulfil orders and provide our services

• Legal obligation – for tax and accounting purposes

• Legitimate interests – to improve our website and prevent fraud

• Consent – for sending marketing communications (you can withdraw this at any time)

6. How We Use Your Data

We use your data to:

• Process and deliver your orders

• Manage payments and refunds

• Communicate with you about your orders

• Improve our website and services

• Send marketing communications (where you have opted in)

• Comply with legal obligations

7. Data Sharing

We may share your data with:

• Payment providers

• Delivery companies

• IT and website service providers

• Professional advisers (e.g. accountants)

We only share data where necessary and ensure appropriate safeguards are in place.

8. International Transfers

Some of our service providers may be based outside the UK.

Where this occurs, we ensure your data is protected by:

• UK adequacy regulations, or

• Appropriate safeguards such as Standard Contractual Clauses

9. Data Retention

We retain your personal data only as long as necessary:

• Order data: up to 6 years (for legal/tax purposes)

• Marketing data: until you withdraw consent

• Account data: until you request deletion

10. Your Legal Rights

Under UK data protection law, you have the right to:

• Be informed about how your data is used

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Restrict processing

• Request data portability

• Object to processing

• Withdraw consent at any time

To exercise any of these rights, contact us at wilsonpets@outlook.com.

11. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

We would, however, appreciate the chance to deal with your concerns first.

12. Cookies

Our website uses cookies to enhance your browsing experience.

For more information, please see our Cookie Policy.

13. Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the internet is completely secure.

14. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.